Frequently asked questions

• 1. Where can I find the Terms & Conditions?
  
• The Terms & Conditions are available by clicking the dedicated link at the bottom of the website.
• 2. How can I purchase an artwork?
• If you are interested in a painting, simply contact the gallery using the contact form and mention the title of the artwork.
• You will receive a personal reply confirming its availability, answering any questions you may have, and explaining the payment and delivery process.
• Payment
• Payments are made by bank transfer in Swiss francs (CHF).
• Payment details will be provided once your order has been confirmed.
  
• Delivery
  
• Each artwork is carefully packaged and shipped fully insured.
  
• Personal collection in Switzerland is also possible by appointment.
• 3. Are all artworks original?
• Yes.
  
• Every artwork presented by Artemya is an original hand-painted creation.
  
• Each painting is unique.
• 4. Are the paintings signed?
• Yes.
• Every artwork is hand-signed by the artist, either on the front or the reverse, depending on the piece.
• 5. Is a Certificate of Authenticity included?
• Yes.
• Each artwork is accompanied by a signed Certificate of Authenticity including:
• Title of the artwork
  
• Dimensions
• Medium
• Year of creation
• Artist's signature
• 6. How are the artworks packaged?
• Every painting is carefully protected to ensure safe transport.
  
• Packaging may include protective paper, cardboard, bubble wrap or other suitable materials depending on the size and format of the artwork.
• 7. Are artworks insured during shipping?
• Yes.
• All shipments are fully insured according to the value of the artwork.
• Should any damage occur during transport, please contact the gallery within 48 hours and include photographs of both the packaging and the artwork.
• 8. Do you ship internationally?
• Yes.
• Artworks can be shipped throughout Switzerland, Europe and most international destinations.
• Shipping costs and delivery times vary depending on the destination and the size of the artwork.
• For deliveries within Switzerland, shipping and insurance generally amount to approximately CHF 60.
• 9. How long will it take to receive my artwork?
• Delivery times are indicative and cannot be guaranteed.
• Typical delivery times are:
• Switzerland: 2–5 business days
• Europe: 5–10 business days
• International: varies according to destination
• Artworks are shipped after payment has been received.
• 10. Can I collect an artwork in person?
• Yes.
• Personal collection in Switzerland can be arranged by appointment once payment has been received.
• Whenever possible, however, insured shipping remains the preferred option.
• 11. Can I request additional photographs?
• Of course.
• Additional photographs, close-up details or short videos can be provided to help you discover the artwork before making your decision.
• 12. Are the colours shown online accurate?
• Every effort is made to reproduce colours as faithfully as possible.
• However, slight variations may occur depending on individual screen settings and display devices.
• 13. Can an artwork be reserved?
• Yes.
• A temporary reservation may be arranged upon request.
• 14. Do you accept commissioned work?
• Yes.
• Selected commissions may be considered depending on the nature of the project.
• Please feel free to get in touch to discuss your ideas.
• 15. Do you accept returns?
• As every artwork is an original, one-of-a-kind creation, sales are generally considered final.
• However, exceptional situations may be discussed individually.
• 16. May I reproduce or use an artwork that I have purchased?
• No.
• The purchase of an artwork does not transfer copyright or reproduction rights.
• Any commercial use or reproduction requires prior written permission from the artist.
• 17. How can I contact you?
• You are welcome to contact the gallery at any time using the contact form available on the website.
• Every enquiry receives a personal reply.